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Terms and Conditions

AR MotionX LLC · Sharjah Media City (SHAMS Free Zone), Sharjah, United Arab Emirates
Commercial License No. 2646205.01 · Version 2.0 · Effective 1 September 2026

1. Introduction and Scope

1.1 These Terms and Conditions ("Terms") govern access to and use of the MotionX platform, comprising the MotionX WhatsApp Business channel, the website at armotionx.com, and related services (the "Platform"), operated by AR MotionX LLC ("MotionX", "we", "us"), a limited liability company registered in Sharjah Media City (SHAMS Free Zone), Sharjah, United Arab Emirates under commercial License number 2646205.01.

1.2 MotionX is a business-to-business intermediary marketplace. It introduces registered businesses seeking goods or services ("Buyers") to registered businesses able to supply them ("Suppliers", together with Buyers, "Users", "you"). MotionX is not a party to any contract formed between a Buyer and a Supplier, and does not negotiate, guarantee, deliver, price, or warrant any goods or services exchanged between them.

1.3 By selecting "Agree" in the MotionX registration flow, or by otherwise using the Platform, you confirm that you have read, understood, and accept these Terms and the MotionX Privacy Policy, and that you have authority to bind the business on whose behalf you register.

1.4 If you do not accept these Terms, you must not use the Platform. Declining does not prevent you from returning and accepting at a later time.

1.5 These Terms apply equally to Buyers, Suppliers, Users acting in both roles, and Team Members added under Section 5. A single set of Terms governs all roles.

2. Eligibility, Registration and Verification

2.1 Business users only

The Platform is available only to businesses holding a valid United Arab Emirates trade License. MotionX does not accept registration by individuals on the basis of personal identification in place of a trade License.

2.2 Verification is mandatory for all roles

Both Buyers and Suppliers must submit a trade License number for verification. Full Platform access — including posting requirements, activating listings, receiving lead notifications, and claiming leads — is available only after verification is completed. A User whose verification is pending has no Platform access until review concludes.

2.2.1 First-time trade License submissions are reviewed by MotionX within twenty-four (24) working hours. Where a WhatsApp number has already been added as a Team Member by a verified License holder, verification is granted immediately on that License.

2.2.2 Where a submitted trade License is already registered to another account, MotionX will not create a duplicate account. The applicant is directed to request addition as a Team Member by the existing account holder.

2.3 MotionX's right to accept or reject

Submitting a registration does not entitle a User to an account. MotionX reviews each registration and may, acting reasonably, accept or reject it — including where a License cannot be verified, appears invalid or expired, or does not correspond to the activity being registered. A rejected applicant may reapply once the underlying issue is resolved.

2.4 Accuracy of information

You must provide accurate, current and complete information and keep it updated. MotionX may suspend or terminate an account where information provided is found to be false, misleading, or fraudulent.

2.5 Enquiries from businesses without verified Licenses

Where a business contacts MotionX without a verified trade License, MotionX may, at its sole discretion, record the enquiry and introduce the enquirer to Suppliers manually, outside the automated matching service. Any such introduction is a discretionary courtesy, is not part of the Platform service governed by the operational provisions of these Terms, carries no service levels or guarantees, and may be discontinued at any time. Personal data provided through this route is handled in accordance with the Privacy Policy.

3. Accounts, Roles and Availability

3.1 Each WhatsApp number constitutes one account, verified against one trade License. The same number may operate as both a Buyer and a Supplier; the two roles are tracked independently, and a User's own Buyer requirement will not be routed to that same User's Supplier listings.

3.2 Accounts carry a status of Active, Suspended, or Banned. A Suspended or Banned account cannot post requirements, receive lead notifications, claim leads, or file disputes until reinstated.

3.3 Feature availability. MotionX may enable, disable, limit, or phase the availability of any Platform feature, role, or category — including operating the Platform for Suppliers only during a launch period — at its discretion and without individual notice. Availability of a feature at one time does not create an entitlement to its continued availability.

4. Buyer Requirements and Matching

4.1 Posting a requirement

A verified Buyer may post a requirement ("Requirement") describing goods or services sought, together with an estimated value band, location, an optional free-text note, and optional photographs. Posting Requirements is free of charge and unlimited.

4.2 Automated category matching

MotionX applies automated processing to interpret a User's free-text description and propose the applicable specialization. Where the automated proposal is not accepted or cannot be made with sufficient confidence, the User selects the category manually from a structured menu.

4.2.1 Automated processing has limits. Automated interpretation of free text is inherently imperfect and a Requirement or listing may occasionally be assigned to an unintended specialization. Users are shown the proposed category and are responsible for confirming or correcting it before proceeding. MotionX excludes liability for consequences arising from a category the User confirmed. Section 12 sets out your rights in relation to automated processing.

4.3 Notification of Suppliers

When a Requirement becomes live, MotionX notifies Suppliers holding an active listing in the matching specialization and job size. Notification is not necessarily simultaneous or uniform: MotionX may vary the order and timing in which Suppliers are notified, including by reference to a Supplier's activity and record on the Platform. MotionX does not guarantee that any Supplier will be notified of, respond to, or claim any particular Requirement.

4.4 Claim slots and matching windows

A maximum of three (3) Suppliers may claim a slot on any one Requirement. Once three slots are claimed, the Requirement closes to further claims. Each specialization carries a matching window, currently ranging between seven (7) and sixty (60) days, after which an unclaimed or partially claimed Requirement closes automatically. Windows are published on the Platform and may be adjusted.

4.5 Closing a Requirement

A Buyer may close an active Requirement at any time, which stops further Supplier notifications for it. Closing a Requirement does not of itself entitle a Supplier who has already claimed a slot to a refund. A Supplier who considers a refund is genuinely due may contact support, and MotionX will review the circumstances and decide the matter at its reasonable discretion.

4.6 No guarantee of outcome

MotionX facilitates introductions only. Neither posting a Requirement nor claiming a lead guarantees a response, a quotation, a concluded transaction, or any commercial outcome.

5. Team Members

5.1 A verified account holder ("Owner") may add additional WhatsApp numbers as Team Members operating under the Owner's trade License. A fee of AED 99 per Team Member is charged from the Owner's credit balance at the time of addition and is non-refundable. A Team Member added by an Owner is verified immediately under that License.

5.2 The Owner is fully responsible for all activity carried out by its Team Members, including all fees incurred and any breach of these Terms.

5.3 Any free-lead allowance under Section 7.3 accrues at Owner account level only. Team Members do not receive a separate allowance and claim leads from the account's paid credit balance.

5.4 Removal. An Owner may remove a Team Member at any time; a Team Member may also remove themselves. On removal, any credit balance and replacement credit held against that Team Member's number transfers to the Owner. A removed number is treated as a new, unverified User if it contacts MotionX again. A Team Member may request a refund of an available balance under Section 8.3 before removing themselves.

5.5 Transfer of ownership. An Owner may transfer ownership of the account and trade License to a verified Team Member. On transfer, the former Owner becomes a Team Member under the new Owner. A transfer cannot be reversed through the Platform.

5.6 Removing a trade License. An Owner may remove their trade License from the account only after all Team Members have been removed or ownership transferred, and after any credit balance of AED 50 or more has been refunded under Section 8.3. Where the remaining balance is below the AED 50 refund minimum, the account is closed and any remaining credit balance and replacement credit are forfeited. This is a permanent action.

6. Supplier Listings and Fees

6.1 A verified Supplier may activate listings by specialization and job size. The first listing is activated free of charge. Each additional listing carries a one-time registration fee of AED 29.95, payable by card through a payment link and not deductible from the credit balance. The listing activates on confirmation of payment.

6.2 Payment links issued by MotionX expire thirty (30) minutes after issue. An expired link results in no charge, and a replacement link may be requested.

6.3 Lead pricing. Lead prices vary by category and by the value band of the Requirement, reflecting differences in typical transaction value across sectors. The applicable price is displayed within the Platform immediately before a claim is confirmed. By confirming a claim, the Supplier accepts the price displayed at that moment. MotionX may adjust pricing from time to time; adjustments apply only to leads released after the change and never retroactively to a claim already confirmed.

6.4 VAT. All fees are stated exclusive of UAE Value Added Tax. Where MotionX is registered for VAT and the supply is taxable, VAT is added at the prevailing statutory rate and a compliant tax invoice is issued.

7. Claiming Leads

7.1 What a claim delivers

On a confirmed claim, the Supplier receives the Buyer's name, WhatsApp number, location, note, and any photographs attached to the Requirement.

7.2 The 30-second reversal window. After confirming a claim, a Supplier has thirty (30) seconds to reverse it before the Buyer's details are released. Reversal within that window releases the slot and restores the free-lead allowance or credit used. Once the thirty seconds elapse, or once the Buyer's details have been delivered, the claim is final and cannot be reversed, except under the replacement guarantee in Section 9.

7.3 Free-lead allowance

MotionX may operate a promotional allowance under which the Owner account of a verified business may claim a limited number of leads per calendar month at no charge, currently two (2), resetting on the first day of each month. Unused allowance does not carry over. Once the allowance for a month is used, all further leads that month are charged at the applicable price. The allowance is promotional and discretionary: MotionX may vary, suspend, or withdraw it at any time, and no User acquires any entitlement to it. Leads already released at the time of a change retain the price applicable when released.

8. Credits, Payments and Refunds

8.1 Credit balance. Suppliers fund lead claims and Team Member fees from a stored credit balance, topped up in fixed amounts by card. Credit added equals the amount paid. Credit balances do not expire.

8.2 Payment processing. Card payments are processed by MotionX's third-party payment processor. MotionX does not receive or store full card details. Your use of the payment step is additionally subject to the processor's own terms and privacy policy.

8.3 Refund of credit balance. A Supplier may request a refund of an unused credit balance at any time, subject to a minimum refund amount of AED 50. A processing fee of 2% of the refunded amount is deducted from the payout. Refunds are paid by transfer to a UAE bank account in the name and IBAN supplied by the User, and are processed within five (5) working days of approval.

8.4 Non-refundable items. The Team Member fee (Section 5.1) and listing registration fees (Section 6.1) are non-refundable. Replacement credit (Section 9.2) cannot be exchanged for cash.

8.5 Reversed and disputed payments. Where a payment is reversed, charged back, or disputed with the card issuer or payment processor after the corresponding lead details have been delivered, MotionX may suspend the account immediately, void the associated credit or entitlement, and pursue recovery of the sum owed, whether or not the underlying dispute is resolved in the User's favour.

9. Replacement Guarantee (Disputes)

9.1 Where a Buyer does not respond after a Supplier has claimed their lead, the Supplier may file a dispute requesting a replacement. Disputes may be filed only between two (2) and six (6) hours after the Buyer's details were delivered; only once per lead; not in respect of a lead itself received as a replacement; and to a maximum of two (2) approved disputes per Supplier in any rolling thirty (30) day period.

9.2 Outcome of an approved dispute. Where a disputed paid lead is approved, MotionX issues replacement credit equal to the amount paid. Where the lead was claimed using the free allowance, the allowance is restored. Replacement credit is held separately from the paid credit balance, is applied toward the Supplier's next matching lead in the same specialization, cannot be exchanged for cash, and is forfeited if the trade License is removed under Section 5.6.

9.3 Repeated disputes. Where a Supplier files disputes on three (3) consecutive paid leads, MotionX may suspend that Supplier's right to file further disputes for a period, which increases if the pattern recurs. Suspension of dispute rights does not otherwise restrict use of the Platform.

9.4 The replacement guarantee is the Supplier's sole and exclusive remedy in respect of an unresponsive Buyer.

9.5 Automated determination. Dispute outcomes are determined automatically against the criteria in this Section. A Supplier who considers an outcome incorrect may request human review through the Platform's support channel.

10. Verified Status

MotionX may display a "Verified Buyer" or "Verified Supplier" indication for Users who have completed trade License verification. This confirms only that MotionX has reviewed the documentation submitted. It is not an endorsement, guarantee, or warranty as to the identity, solvency, competence, quality, or conduct of that User, does not guarantee any volume of leads, conversion, or business outcome, and MotionX accepts no liability arising from reliance on it.

11. Acceptable Use

Users must not:

  • submit false, duplicated, or deliberately misleading requirements, listings, or registration information;
  • impersonate another business or individual, or misrepresent an affiliation with MotionX or any third party;
  • circumvent a fee properly due, including by contacting a matched counterparty outside the Platform for the specific purpose of avoiding payment;
  • misuse the replacement guarantee, including by filing disputes without genuine grounds;
  • harass, defraud, or abuse another User or MotionX personnel;
  • attempt to access any account, system, or data they are not authorised to access;
  • transmit malicious code or anything designed to disrupt, damage, or covertly monitor the Platform;
  • use scripts, crawlers, or other automated means to extract data at scale or to assemble a competing database;
  • reverse-engineer, decompile, or attempt to derive the underlying logic of the Platform; or
  • use the Platform for any unlawful purpose or in breach of UAE law.

11.1 Consequences. Where MotionX reasonably considers this Section to have been breached, it may issue a warning, remove content, restrict features, suspend or ban the account, retain or recover sums owed, and, where appropriate, report the matter to the competent UAE authorities. MotionX will generally apply the least restrictive measure that reasonably addresses the breach, but may act immediately and without warning where the conduct is serious.

11.2 Appeals. A User whose account is suspended or banned may appeal through the Platform's support channel, and MotionX will review the appeal within a reasonable period.

11.3 Reporting. Users may report unlawful or infringing content, or the conduct of another User, to MotionX at Info@armotionx.com or through the Platform's support channel. MotionX will review reports and act where warranted.

12. Communications and Notifications

12.1 By registering, you consent to receive operational messages necessary for the Platform to function, including verification updates, matching and lead notifications, payment confirmations, and support responses. These cannot be disabled while an account remains active, other than as set out in Section 12.2.

12.2 You may pause outbound notifications at any time by replying STOP, and resume them by replying START. Suppliers may additionally decline individual leads or stop lead notifications from any lead notification.

12.3 Marketing. MotionX does not currently send promotional or marketing messages. Should MotionX introduce them, it will first obtain your separate, specific, freely given opt-in consent, which will not be bundled into acceptance of these Terms and will not be a condition of using the Platform. You will be able to withdraw that consent at any time free of charge.

12.4 The Platform operates through WhatsApp. Message delivery is subject to WhatsApp's own rules, including limits on business-initiated messages outside an active conversation window.

13. Intellectual Property and User Content

13.1 The Platform, including its name, branding, software, structure, category framework, and content (other than content submitted by Users), belongs to MotionX or its licensors and is protected under UAE and international intellectual property law. Users receive a limited, non-exclusive, non-transferable right to use the Platform for its intended business purpose.

13.2 You retain ownership of the information you submit — requirement descriptions, notes, photographs, listing details and similar ("Submitted Content"). By submitting it, you grant MotionX a License to store it, to disclose it to the matched counterparties for whom it is intended in accordance with these Terms, and to retain a record of it as part of your account and transaction history.

13.3 MotionX may additionally use Submitted Content in aggregated or de-identified form, from which you and your business cannot be identified, to operate, evaluate and improve the Platform's matching and category framework.

13.4 You are responsible for ensuring you hold the rights necessary to submit Submitted Content and that doing so does not infringe a third party's rights or breach an obligation of confidence.

14. Limitation of Liability

14.1 MotionX provides an introduction service on a best-efforts basis. It does not independently verify the accuracy, completeness, or continuing validity of the project details, budget, location, or contact information within any Requirement beyond the trade License verification described in Section 2.2.

14.2 Cap on liability. Subject to Section 14.4, and regardless of the cause of action or the number of claims made, MotionX's total aggregate liability to any User arising out of or in connection with these Terms or use of the Platform shall not exceed the higher of (i) the total fees paid by that User to MotionX in the three (3) months preceding the event giving rise to the claim, or (ii) AED 1,000 (one thousand UAE Dirhams).

14.3 MotionX is not liable for indirect, incidental, special, or consequential loss, or for loss of profit, business, opportunity, goodwill, or anticipated savings, arising from use of or reliance on the Platform, a lead, a match, or an introduction.

14.4 What is never excluded. Nothing in these Terms excludes or limits MotionX's liability for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, for death or personal injury caused by its negligence, or for any other liability that cannot lawfully be excluded or limited under the laws of the United Arab Emirates, including the UAE Civil Transactions Code.

14.5 Transactions between Users. MotionX is not a party to, and accepts no liability in connection with, the underlying commercial relationship between a Buyer and a Supplier, including contract formation, scope, pricing, delivery, quality, payment, or dispute. Users deal with one another at their own commercial risk and are responsible for their own due diligence.

14.6 Third-party platforms. The Platform depends on services operated by third parties, including Meta Platforms, Inc., WhatsApp, MotionX's business solution provider, and its payment processor. Subject to Section 14.4, MotionX is not liable for latency, undelivered or delayed messages, outages, throttling, or service interruptions arising from those services. Where a User's own WhatsApp number or account is restricted, blocked, or banned by Meta as a result of that User's own conduct or breach of Meta's policies, MotionX is not liable, and fees already properly incurred are not refunded on that ground alone.

15. Availability, Suspension and Termination

15.1 MotionX works to keep the Platform available but does not warrant uninterrupted availability. Access may be affected by maintenance, upgrades, or third-party outages, and MotionX may suspend or restrict parts of the Platform for operational reasons. Where reasonably practicable, advance notice of planned downtime will be given.

15.2 MotionX may suspend or terminate access where a User breaches these Terms, where information provided is false, or where MotionX reasonably considers suspension necessary to protect the Platform, other Users, or its legal or regulatory position.

15.3 A User may request deletion of their account at any time through the Platform. Deletion requests are actioned within forty-eight (48) hours. Deletion does not entitle a User to a refund of fees already properly incurred, save where a refund is separately due under Section 8.3. Certain records are retained after closure as set out in the Privacy Policy, where MotionX is legally required or permitted to retain them.

16. Complaints and Dispute Resolution

16.1 Complaints regarding lead transactions, categorisation, billing, or any other aspect of the Platform should be raised through the Platform's support channel or by email to Info@armotionx.com. MotionX aims to respond within five (5) working days. Support is available Monday to Friday , 09:00 to 18:00 Gulf Standard Time, excluding public holidays.

16.2 This complaints process is operated having regard to the requirements applicable to digital commerce in the United Arab Emirates, including Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means and Cabinet Resolution No. 200 of 2025.

16.3 The parties will first seek to resolve any dispute arising out of these Terms by good-faith negotiation. Where a dispute remains unresolved thirty (30) days after written notice, it shall be referred to the exclusive jurisdiction of the Courts of the Emirate of Sharjah, United Arab Emirates.

17. General

17.1 Governing law. These Terms are governed by the federal laws of the United Arab Emirates and the laws and regulations applicable in the Emirate of Sharjah and the SHAMS Free Zone.

17.2 Language. These Terms are issued in English and Arabic. In the event of any conflict between the two versions, the Arabic version shall prevail to the extent required by applicable UAE law; otherwise the English version prevails.

17.3 Changes to these Terms. MotionX may update these Terms to reflect changes to the Platform, its pricing, or applicable law. Where a change is material, MotionX will notify Users through the Platform in advance and will require acceptance of the updated Terms before continued use. Non-material changes take effect on publication.

17.4 Severability. If any provision is found unlawful or unenforceable by a competent authority, it shall be treated as modified to the minimum extent necessary, or removed if modification is not possible, and the remaining provisions continue in full force.

17.5 Events outside reasonable control. MotionX is not in breach of these Terms, nor liable for delay or failure to perform, to the extent caused by events beyond its reasonable control, including natural events, government action, network or telecommunications failure, or failure of a third-party service on which the Platform depends. Performance is suspended for the duration of the event.

17.6 Assignment. MotionX may transfer its rights and obligations under these Terms to another entity, including in connection with a merger, sale, or restructuring, and will notify Users where this occurs. A User may not transfer their account or rights without MotionX's prior written consent.

17.7 No third-party rights. These Terms are between MotionX and the User. No other person has any right to enforce or rely on any provision of them.

17.8 No waiver by delay. A delay or failure by MotionX to enforce a right under these Terms is not a waiver of that right and does not prevent later enforcement.

17.9 Entire agreement. These Terms, together with the Privacy Policy and any feature-specific terms published on the Platform, constitute the entire agreement between the User and MotionX regarding use of the Platform and supersede any prior understanding on the same subject.

18. Contact

AR MotionX LLC · Sharjah Media City (SHAMS Free Zone), Sharjah, United Arab Emirates

Email: Info@armotionx.com · WhatsApp: +971 54 449 4514 · Web: armotionx.com

Support hours: Monday to Friday , 09:00–18:00 Gulf Standard Time.

Questions about this document? Contact

Info@armotionx.com · WhatsApp +971 54 449 4514

© 2026 AR MotionX LLC · SHAMS Free Zone, Sharjah, UAE · Licence No. 2646205.01

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